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var(--border);background:var(--bg-sunken);justify-content:flex-end;gap:6px;padding:10px 12px;display:flex}:root{--font-sans:"Geist", "Pretendard", -apple-system, BlinkMacSystemFont, system-ui, sans-serif;--font-mono:"JetBrains Mono", "SF Mono", ui-monospace, monospace;--bg:#fafaf9;--bg-elev:#fff;--bg-sunken:#f5f5f4;--bg-hover:#f5f5f4;--bg-active:#e7e5e4;--panel:#fff;--border:#e7e5e4;--border-strong:#d6d3d1;--fg:#0a0a0a;--fg-muted:#57534e;--fg-subtle:#a8a29e;--shadow-sm:0 1px 2px #0000000a;--shadow-md:0 4px 12px #0000000f, 0 1px 2px #0000000a;--shadow-lg:0 12px 32px #00000014, 0 2px 6px #0000000a;--urgent:oklch(58% .22 25);--urgent-bg:oklch(96% .04 25);--urgent-fg:oklch(42% .18 25);--warn:oklch(70% .17 70);--warn-bg:oklch(97% .05 80);--warn-fg:oklch(50% .15 65);--ok:oklch(60% .14 150);--ok-bg:oklch(96% .04 150);--ok-fg:oklch(42% .13 150);--info:oklch(58% .16 250);--info-bg:oklch(96% .04 250);--info-fg:oklch(42% .16 250);--neutral-bg:oklch(95% .005 270);--neutral-fg:oklch(45% .02 270);--accent:oklch(55% .18 260);--accent-fg:#fff;--accent-soft:oklch(95% .04 260);--row-h:36px;--pad-x:14px;--pad-y:10px;--radius:5px;--radius-sm:4px;--radius-lg:6px}[data-theme=dark]{--bg:#0a0a0a;--bg-elev:#141414;--bg-sunken:#0f0f0f;--bg-hover:#1a1a1a;--bg-active:#262626;--panel:#141414;--border:#262626;--border-strong:#404040;--fg:#fafafa;--fg-muted:#a3a3a3;--fg-subtle:#525252;--shadow-sm:0 1px 2px #0000004d;--shadow-md:0 4px 12px #0006;--shadow-lg:0 12px 32px #00000080;--urgent:oklch(70% .2 25);--urgent-bg:oklch(25% .08 25);--urgent-fg:oklch(82% .16 25);--warn:oklch(78% .16 70);--warn-bg:oklch(26% .07 70);--warn-fg:oklch(85% .14 75);--ok:oklch(70% .16 150);--ok-bg:oklch(24% .06 150);--ok-fg:oklch(82% .14 150);--info:oklch(68% .17 250);--info-bg:oklch(22% .07 250);--info-fg:oklch(82% .14 250);--neutral-bg:oklch(20% .005 270);--neutral-fg:oklch(70% .02 270);--accent-soft:oklch(25% .07 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.cmd-icon{background:var(--accent-soft);color:var(--accent)}.cmd-title{letter-spacing:-.005em;text-overflow:ellipsis;white-space:nowrap;font-weight:500;overflow:hidden}.cmd-sub{color:var(--fg-muted);text-overflow:ellipsis;white-space:nowrap;max-width:240px;font-size:11.5px;overflow:hidden}.cmd-enter{font-family:var(--font-mono);color:var(--fg-muted);border:1px solid var(--border);background:var(--bg-elev);border-radius:3px;padding:1px 6px;font-size:12px}.cmd-empty{text-align:center;color:var(--fg-muted);flex-direction:column;align-items:center;gap:6px;padding:36px 20px;display:flex}.cmd-empty .icon{color:var(--fg-subtle);margin-bottom:4px}.cmd-foot{border-top:1px solid var(--border);background:var(--bg-sunken);color:var(--fg-muted);gap:14px;padding:8px 14px;font-size:11px;display:flex}.cmd-foot kbd{background:var(--panel);border:1px solid var(--border);font-family:var(--font-mono);color:var(--fg-muted);border-radius:3px;margin-right:2px;padding:0 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var(--border);background:var(--panel);padding:8px 12px}.icon-btn.active{background:var(--bg-active);color:var(--fg)}.app[data-sidebar=collapsed] .sidebar-brand{justify-content:center;padding:12px 0 10px}.app[data-sidebar=collapsed] .sidebar-brand .brand-meta{display:none}.app[data-sidebar=collapsed] .sidebar-tenant{justify-content:center;margin:0 8px 6px;padding:6px 0}.app[data-sidebar=collapsed] .sidebar-tenant .tenant-name,.app[data-sidebar=collapsed] .sidebar-tenant .tenant-env{display:none}.app[data-sidebar=collapsed] .sidebar-nav{padding:4px 6px 12px}.app[data-sidebar=collapsed] .nav-section{display:none}.app[data-sidebar=collapsed] .nav-item{justify-content:center;gap:0;padding:7px 0;position:relative}.app[data-sidebar=collapsed] .nav-item .nav-label{display:none}.app[data-sidebar=collapsed] .nav-item .count{margin:0;padding:0 3px;font-size:9px;line-height:1.4;position:absolute;top:2px;right:4px}.app[data-sidebar=collapsed] .nav-item.active:before{top:4px;bottom:4px;left:-6px}.app[data-sidebar=collapsed] .sidebar-foot{justify-content:center;padding:10px 0}.app[data-sidebar=collapsed] .sidebar-foot .foot-meta,.app[data-sidebar=collapsed] .sidebar-foot .icon-btn{display:none}.avatar{background:var(--accent);width:28px;height:28px;color:var(--accent-fg);border-radius:999px;flex:none;place-items:center;font-size:12px;font-weight:600;display:grid}.avatar.sm{width:22px;height:22px;font-size:10.5px}.avatar.lg{width:40px;height:40px;font-size:14px}.main{flex-direction:column;min-width:0;min-height:100vh;display:flex}.topbar{border-bottom:1px solid var(--border);background:var(--bg-elev);z-index:10;align-items:center;gap:14px;height:44px;padding:0 14px 0 18px;display:flex;position:sticky;top:0}.crumb{color:var(--fg-muted);flex:none;align-items:center;gap:6px;font-size:12.5px;display:flex}.crumb .sep{color:var(--fg-subtle)}.crumb .here{color:var(--fg);font-weight:600}.topbar-search{background:var(--bg-sunken);border:1px solid var(--border);width:100%;max-width:480px;height:28px;color:var(--fg-muted);cursor:pointer;text-align:left;border-radius:5px;align-items:center;gap:8px;margin:0 auto;padding:0 10px;font-family:inherit;font-size:12.5px;transition:border-color .1s,background .1s,color .1s;display:flex}.topbar-search:hover{border-color:var(--border-strong);color:var(--fg)}.topbar-search-placeholder{white-space:nowrap;text-overflow:ellipsis;flex:1;overflow:hidden}.topbar-search kbd{background:var(--bg-elev);border:1px solid var(--border);font-family:var(--font-mono);color:var(--fg-subtle);border-radius:3px;padding:1px 5px;font-size:10px}.topbar-actions{flex:none;align-items:center;gap:4px;display:flex}.topbar-divider{background:var(--border);width:1px;height:18px;margin:0 4px}.icon-btn{width:28px;height:28px;color:var(--fg-muted);border-radius:5px;place-items:center;display:grid;position:relative}.icon-btn:hover{background:var(--bg-hover);color:var(--fg)}.icon-btn.xs{width:22px;height:22px}.icon-btn .dot{background:var(--urgent);border:2px solid var(--bg-elev);border-radius:999px;width:5px;height:5px;position:absolute;top:5px;right:5px}.content{flex:1;min-width:0;padding:14px 18px 32px}.content.flush{padding:0}.page-head{justify-content:space-between;align-items:flex-end;gap:12px;margin-bottom:12px;display:flex}.page-title{letter-spacing:-.015em;align-items:center;gap:8px;margin:0;font-size:16px;font-weight:600;display:flex}.page-sub{color:var(--fg-muted);margin-top:3px;font-size:12px}.page-actions{gap:6px;display:flex}.btn{background:var(--bg-elev);border:1px solid var(--border);height:28px;color:var(--fg);border-radius:4px;align-items:center;gap:6px;padding:0 10px;font-size:12.5px;font-weight:500;transition:background 80ms,border-color 80ms;display:inline-flex}.btn:hover{background:var(--bg-hover);border-color:var(--border-strong)}.btn.primary{background:var(--fg);color:var(--bg-elev);border-color:var(--fg)}.btn.primary:hover{opacity:.9}.btn.accent{background:var(--accent);color:var(--accent-fg);border-color:var(--accent)}.btn.accent:hover{filter:brightness(1.05)}.btn.danger{color:var(--urgent-fg);border-color:var(--urgent-bg);background:var(--urgent-bg)}.btn.ghost{background:0 0;border-color:#0000}.btn.ghost:hover{background:var(--bg-hover)}.btn.sm{height:26px;padding:0 8px;font-size:12px}.btn .icon{width:14px;height:14px}.chip{background:var(--neutral-bg);height:22px;color:var(--neutral-fg);white-space:nowrap;font-feature-settings:"tnum";border-radius:999px;align-items:center;gap:4px;padding:2px 8px;font-size:11.5px;font-weight:500;display:inline-flex}.chip .dot{opacity:.9;background:currentColor;border-radius:999px;width:6px;height:6px}.chip.urgent{background:var(--urgent-bg);color:var(--urgent-fg)}.chip.warn{background:var(--warn-bg);color:var(--warn-fg)}.chip.ok{background:var(--ok-bg);color:var(--ok-fg)}.chip.info{background:var(--info-bg);color:var(--info-fg)}.chip.solid{background:var(--fg);color:var(--bg-elev)}.tag{background:var(--bg-sunken);height:22px;color:var(--fg-muted);border:1px solid var(--border);border-radius:5px;align-items:center;gap:4px;padding:2px 7px;font-size:11.5px;display:inline-flex}.card{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden}.card-head{border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;min-height:38px;padding:8px 12px;display:flex}.card-title{letter-spacing:-.005em;color:var(--fg);align-items:center;gap:6px;margin:0;font-size:12.5px;font-weight:600;display:flex}.card-title .sub{color:var(--fg-muted);font-weight:500}.card-body{padding:12px}.card-body.flush{padding:0}.card.elevated{box-shadow:none}.kpi-grid{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:16px;display:grid}.kpi{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-lg);flex-direction:column;gap:6px;padding:14px 16px;display:flex;position:relative;overflow:hidden}.kpi-label{color:var(--fg-muted);align-items:center;gap:6px;font-size:11.5px;font-weight:500;display:flex}.kpi-value{letter-spacing:-.03em;font-feature-settings:"tnum";align-items:baseline;gap:6px;font-size:26px;font-weight:600;line-height:1.1;display:flex}.kpi-value .unit{color:var(--fg-muted);font-size:13px;font-weight:500}.kpi-delta{font-size:11.5px;font-weight:500;font-family:var(--font-mono);align-items:center;gap:3px;display:inline-flex}.kpi-delta.up{color:var(--ok-fg)}.kpi-delta.down{color:var(--urgent-fg)}.kpi-delta.flat{color:var(--fg-muted)}.kpi-spark{pointer-events:none;opacity:.85;position:absolute;top:14px;right:12px}.kpi.danger{border-top:2px solid var(--urgent)}.kpi.warn-bg{border-top:2px solid var(--warn)}.table-wrap{border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--panel);overflow:hidden}.table-toolbar{border-bottom:1px solid var(--border);background:var(--bg-elev);align-items:center;gap:8px;padding:10px 12px;display:flex}.tbl{border-collapse:collapse;width:100%;font-size:13px}.tbl th{text-align:left;letter-spacing:.04em;text-transform:uppercase;color:var(--fg-subtle);border-bottom:1px solid var(--border);background:var(--bg-sunken);white-space:nowrap;padding:8px 12px;font-size:11px;font-weight:500;position:sticky;top:0}.tbl td{height:var(--row-h);border-bottom:1px solid var(--border);vertical-align:middle;padding:0 12px}.tbl tr:last-child td{border-bottom:none}.tbl tr.row-hover:hover{background:var(--bg-hover);cursor:pointer}.tbl tr.selected{background:var(--accent-soft)}.tbl td.compact{white-space:nowrap}.tbl td.fade{color:var(--fg-muted)}.tbl .cell-id{font-family:var(--font-mono);color:var(--fg-muted);font-size:11.5px}.tbl .cell-title{text-overflow:ellipsis;white-space:nowrap;max-width:380px;font-weight:500;overflow:hidden}.tbl .cell-title .meta{color:var(--fg-muted);margin-left:6px;font-size:11.5px;font-weight:400}.sla{font-family:var(--font-mono);align-items:center;gap:8px;font-size:11.5px;display:inline-flex}.sla-bar{background:var(--bg-active);border-radius:999px;width:56px;height:5px;overflow:hidden}.sla-bar>span{background:var(--ok);border-radius:999px;height:100%;display:block}.sla.warn .sla-bar>span{background:var(--warn)}.sla.urgent .sla-bar>span{background:var(--urgent)}.sla.over{color:var(--urgent-fg)}.sla.over .sla-bar>span{background:var(--urgent);width:100%!important}.pri{white-space:nowrap;align-items:center;gap:6px;font-size:12px;display:inline-flex}.pri:before{content:"";background:var(--neutral-fg);border-radius:2px;width:8px;height:8px}.pri.urgent:before{background:var(--urgent)}.pri.high:before{background:var(--warn)}.pri.normal:before{background:var(--info)}.pri.low:before{background:var(--fg-subtle)}.sent{align-items:center;gap:5px;font-size:12px;display:inline-flex}.sent-icon{color:#fff;border-radius:999px;place-items:center;width:14px;height:14px;font-size:9px;font-weight:700;display:grid}.sent.pos .sent-icon{background:var(--ok)}.sent.neu .sent-icon{background:var(--neutral-fg)}.sent.neg .sent-icon{background:var(--urgent)}.filter-bar{background:var(--bg-elev);border-bottom:1px solid var(--border);flex-wrap:wrap;align-items:center;gap:8px;padding:10px 12px;display:flex}.filter{background:var(--bg-sunken);border:1px solid var(--border);height:28px;color:var(--fg-muted);cursor:pointer;white-space:nowrap;border-radius:6px;align-items:center;gap:5px;padding:0 10px;font-size:12.5px;display:inline-flex}.filter:hover{color:var(--fg);border-color:var(--border-strong)}.filter.active{background:var(--accent-soft);border-color:var(--accent);color:var(--fg)}.filter .arr{color:var(--fg-subtle);margin-left:2px;font-size:9px}.filter .count{font-family:var(--font-mono);color:var(--fg-subtle);margin-left:2px;font-size:11px}.search-box{background:var(--bg-sunken);border:1px solid var(--border);max-width:320px;height:28px;color:var(--fg-muted);border-radius:6px;flex:1;align-items:center;gap:8px;padding:0 10px;display:flex}.search-box input{color:var(--fg);background:0 0;border:none;outline:none;flex:1;font-size:12.5px}.divider{background:var(--border);height:1px;margin:16px 0}.row{align-items:center;gap:12px;display:flex}.col{flex-direction:column;gap:4px;display:flex}.muted{color:var(--fg-muted)}.subtle{color:var(--fg-subtle)}.kbd{font-family:var(--font-mono);background:var(--bg-sunken);border:1px solid var(--border);color:var(--fg-muted);border-radius:4px;padding:1px 5px;font-size:10.5px}.bar-chart{align-items:flex-end;gap:3px;height:80px;display:flex}.bar-chart .bar{background:var(--accent);opacity:.85;border-radius:3px 3px 0 0;flex:1;min-height:2px;transition:opacity .1s;position:relative}.bar-chart .bar:hover{opacity:1}.bar-chart .bar.danger{background:var(--urgent)}.bar-chart .bar.warn{background:var(--warn)}.donut-wrap{align-items:center;gap:18px;display:flex}.donut-legend{flex-direction:column;flex:1;gap:6px;font-size:12px;display:flex}.donut-legend .row{grid-template-columns:12px 1fr auto auto;align-items:center;gap:8px;display:grid}.donut-legend .sw{border-radius:2px;width:10px;height:10px}.donut-legend .pct{color:var(--fg-muted);font-family:var(--font-mono);text-align:right;min-width:36px;font-size:11.5px}.donut-legend .num{font-family:var(--font-mono);color:var(--fg);text-align:right;min-width:32px;font-size:11.5px}.tl{padding-left:22px;position:relative}.tl:before{content:"";background:var(--border);width:1px;position:absolute;top:6px;bottom:6px;left:7px}.tl-item{padding:0 0 18px;position:relative}.tl-item:last-child{padding-bottom:0}.tl-item:before{content:"";background:var(--bg-elev);border:2px solid var(--fg-subtle);border-radius:999px;width:9px;height:9px;position:absolute;top:4px;left:-19px}.tl-item.urgent:before{border-color:var(--urgent)}.tl-item.ok:before{border-color:var(--ok)}.tl-item.info:before{border-color:var(--info)}.tl-meta{color:var(--fg-muted);align-items:center;gap:8px;font-size:11.5px;display:flex}.tl-body{margin-top:3px;font-size:13px}.msg{border-bottom:1px solid var(--border);padding:10px 14px}.msg:last-child{border-bottom:none}.msg-head{align-items:center;gap:8px;margin-bottom:6px;display:flex}.msg-head .who{font-size:12.5px;font-weight:600}.msg-head .when{color:var(--fg-muted);font-size:11px;font-family:var(--font-mono);margin-left:auto}.msg-body{color:var(--fg);white-space:pre-wrap;font-size:13px;line-height:1.55}.msg.agent{background:var(--bg-sunken)}.msg.note{background:var(--warn-bg);border-left:3px solid var(--warn)}.msg.note .msg-body{color:var(--warn-fg)}.composer{border-top:1px solid var(--border);background:var(--panel);padding:10px 12px}.composer-tabs{gap:2px;margin-bottom:8px;display:flex}.composer-tab{color:var(--fg-muted);cursor:pointer;border-radius:4px;padding:4px 9px;font-size:11.5px;font-weight:500}.composer-tab.active{background:var(--bg-active);color:var(--fg)}.composer textarea{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-elev);resize:vertical;width:100%;min-height:84px;color:var(--fg);outline:none;padding:10px 12px;font-size:13px;line-height:1.55;transition:border-color .1s}.composer textarea:focus{border-color:var(--accent)}.composer-foot{align-items:center;gap:6px;margin-top:6px;display:flex}.composer-attachments{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}.attach-chip{border:1px solid var(--border,#e5e5e5);background:var(--bg-sunken);border-radius:999px;align-items:center;gap:4px;max-width:220px;padding:3px 6px 3px 8px;font-size:12px;display:inline-flex}.attach-chip-name{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.attach-chip-x{cursor:pointer;color:var(--fg-muted,inherit);background:0 0;border:none;padding:0 2px;font-size:14px;line-height:1}.msg-attachments{flex-wrap:wrap;gap:6px;margin-top:6px;display:flex}.attach-dl{border:1px solid var(--border,#e5e5e5);background:var(--bg);cursor:pointer;color:var(--accent);border-radius:6px;align-items:center;gap:4px;padding:3px 8px;font-size:12px;display:inline-flex}.attach-dl:hover{background:var(--bg-sunken)}.popover{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);z-index:50;flex-direction:column;min-width:320px;max-height:380px;display:flex;position:absolute}.popover-head{border-bottom:1px solid var(--border);align-items:center;gap:8px;padding:10px 12px;display:flex}.popover-list{padding:4px;overflow-y:auto}.popover-item{cursor:pointer;border-radius:6px;flex-direction:column;gap:2px;padding:8px 10px;display:flex}.popover-item:hover,.popover-item.active{background:var(--bg-hover)}.popover-item .label{font-size:13px;font-weight:500}.popover-item .preview{color:var(--fg-muted);white-space:nowrap;text-overflow:ellipsis;font-size:11.5px;overflow:hidden}.detail{background:var(--bg);grid-template-columns:252px minmax(0,1fr) 296px;height:calc(100vh - 44px);display:grid}.detail>.pane{border-right:1px solid var(--border);background:var(--panel);flex-direction:column;min-width:0;display:flex;overflow-y:auto}.detail>.pane:last-child{border-right:none;border-left:1px solid var(--border)}.detail>.pane.center{background:var(--bg)}.pane-head{border-bottom:1px solid var(--border);background:var(--panel);z-index:2;align-items:center;gap:6px;min-height:40px;padding:10px 12px;display:flex;position:sticky;top:0}.pane-section{border-bottom:1px solid var(--border);padding:10px 12px}.pane-section:last-child{border-bottom:none}.pane-section h4{letter-spacing:.08em;text-transform:uppercase;color:var(--fg-subtle);margin:0 0 6px;font-size:9.5px;font-weight:600}.kv{grid-template-columns:80px 1fr;gap:3px 10px;font-size:12px;display:grid}.kv .k{color:var(--fg-muted)}.kv .v{color:var(--fg);font-feature-settings:"tnum"}.pane-customer{border:1px solid var(--border);border-radius:var(--radius);background:var(--bg-sunken);cursor:pointer;text-align:left;grid-template-columns:36px 1fr auto;align-items:center;gap:10px;width:calc(100% - 16px);margin:8px 8px 0;padding:10px 12px;transition:background 80ms,border-color 80ms;display:grid}.pane-customer:hover{background:var(--bg-hover);border-color:var(--border-strong)}.pane-customer-meta{flex-direction:column;gap:2px;min-width:0;display:flex}.pane-customer-name{color:var(--fg);letter-spacing:-.005em;align-items:center;gap:5px;font-size:13px;font-weight:600;display:flex}.pane-customer-sub{color:var(--fg-muted);text-overflow:ellipsis;white-space:nowrap;font-size:11px;overflow:hidden}.pane-customer-arrow{color:var(--fg-subtle)}.order-mini{background:var(--bg-sunken);border:1px solid var(--border);border-radius:var(--radius-sm);flex-direction:column;gap:4px;padding:8px 10px;display:flex}.order-mini-head{justify-content:space-between;align-items:center;display:flex}.order-mini-name{letter-spacing:-.005em;font-size:12.5px;font-weight:600}.order-mini-date{color:var(--fg-muted);font-size:11px}.order-mini-foot{justify-content:space-between;align-items:center;margin-top:2px;display:flex}.order-mini-amount{font-size:12.5px;font-weight:600}.detail-center{background:var(--bg)}.detail-header{background:var(--bg);border-bottom:1px solid var(--border);z-index:2;padding:10px 16px;position:sticky;top:0}.detail-header-meta{color:var(--fg-muted);align-items:center;gap:6px;margin-bottom:4px;font-size:11.5px;display:flex}.detail-header-meta .sep{color:var(--fg-subtle)}.detail-title{letter-spacing:-.015em;color:var(--fg);margin:0 0 8px;font-size:16px;font-weight:600;line-height:1.3}.detail-header-row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;display:flex}.detail-header-chips{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.detail-header-actions{align-items:center;gap:4px;display:flex}.detail-msgs{background:var(--bg);flex:1;overflow-y:auto}.msg-divider{color:var(--fg-subtle);font-size:10.5px;font-family:var(--font-mono);letter-spacing:.06em;text-transform:uppercase;justify-content:center;align-items:center;margin:14px 16px 8px;display:flex;position:relative}.msg-divider:before,.msg-divider:after{content:"";background:var(--border);flex:1;height:1px}.msg-divider span{background:var(--bg);padding:0 10px}.msg{background:var(--panel);border:1px solid var(--border);border-radius:var(--radius);margin:0 14px 8px;padding:10px 12px}.msg.customer{background:var(--panel)}.msg.agent{background:var(--accent-soft);border-color:color-mix(in oklab, var(--accent), transparent 75%)}.msg.note{background:var(--warn-bg);border-color:color-mix(in oklab, var(--warn), transparent 70%);border-left:3px solid var(--warn)}.msg-role{letter-spacing:.08em;text-transform:uppercase;background:var(--bg-sunken);color:var(--fg-muted);border-radius:3px;padding:1px 5px;font-size:9.5px;font-weight:600}.msg.agent .msg-role{background:var(--accent);color:var(--accent-fg)}.msg.customer .msg-role{background:var(--bg-active);color:var(--fg-muted)}.status-panel{flex-direction:column;gap:8px;display:flex}.status-panel h4{display:none}.status-panel-sla{background:var(--bg-sunken);border:1px solid var(--border);border-radius:var(--radius);border-left:3px solid var(--ok);flex-direction:column;gap:3px;padding:8px 10px;display:flex}.status-panel-sla.state-warn{border-left-color:var(--warn);background:color-mix(in oklab, var(--warn-bg), var(--panel) 50%)}.status-panel-sla.state-urgent{border-left-color:var(--urgent);background:color-mix(in oklab, var(--urgent-bg), var(--panel) 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